Outcome over output

The right solution for the right context.

* Design Thinking workshop

A finger on the right pulse

Helping organisations improve their reach, processes and offerings through better use of design and technology.

Design

Facilitating desired outcomes through managing messy dynamics between all interconnected parts/people (whether hidden or not).

Together

There are always many facets to a context (and many perspectives for each). Betterment often involves many.

Mindful

Focusing not just on commercial relationship (customer), or direct use of a product (user), but on all who/which might be impacted.

Solutions

Designing (for) outcomes, means being clear about the desired/expected behaviour changes we are after, and open to the unexpected.

The process

Never settle for a solution until we all have a good sense of the context, constraints and desired outcomes.

What for, for whom

Align on initial set of assumptions (what do we think we know, what do we need to know). Then go beyond initially stated needs to unearth possible opportunities.

Why, why not

Agree and align on the problem to focus on and the desired outcome. Explore various approaches to value creation. Set clear success metrics.

What, how

Describe clearly the concept to be implemented. Manage the learnings and blockers appearing during and after implementation.

Non-profit organisations

Continuously exploring the many layers of 'making the world a better place'.

SFSC online parenting courses to help create confident parents, happy children, healthy communities.

Strategy and platform redefinition, to better leverage the speed, safety and cost-effectiveness of repurposing research.

Design & technical support for an organisation and its partners tackling health inequalities on a wide scale.

Mentor for Hope Ideathon, organized by INC Research and CISCRP: “Together, let's raise greater awareness of clinical trials”.